Which 4 Social Media Platforms Will Enhance Your Online Reputation?

It’s predicted that by 2018 the UK alone will have over 17 million Twitter users. That’s just one indicator of how essential social media has become for businesses and private individuals today. A strong presence on social media can greatly enhance your online reputation, whereas a limited presence can hinder it.

To start, there are some platforms you may want to steer clear of. Myspace and Bebo are two examples of outdated social networks. Both popular at their peak, Bebo was sold and closed in 2008 and Myspace has seen a significant collapse in users. Today, Bebo exists as a messaging app while Myspace – under the ownership of Justin Timberlake – has shifted from social media into a music and news media platform. Google+ is another largely ignored social network. Of 2.2 billion Google users, only 1% of them were actively on Google+ in 2015.

YouTube

YouTube is the world’s largest video sharing platform and actually the world’s second largest search engine. Every month, users watch 3.25 billion hours of videos on YouTube. There’s a staggering opportunity to reach consumers through YouTube. Using video content can be a great way to strongly engage users through multimedia. Videos made on YouTube can also be shared easily on other social media platforms, so a YouTube profile perfectly complements a social media network.

Twitter

With 328 million monthly active users in 2017’s first quarter, Twitter is very popular. Designed for short messages of no more than 140 characters, as well as picture and video sharing, Twitter is a great and easy way to interact with customers as individuals.

Facebook

Facebook had over 32 million user profiles in 2016 and that’s just in the UK. Facebook is great for sharing pictures, statuses and videos, and communicating directly with customers. A strong Facebook presence is a great way to improve your online reputation.

It’s not just businesses that benefit from Facebook. 60% of employers use social media to screen candidates. A great Facebook profile lets you appear professional and highlights any personal detail you think make you interesting to employers.

LinkedIn

Different from Twitter and Facebook, LinkedIn is a networking tool for professionals. LinkedIn is particularly useful for individuals seeking to boost their online reputation and enhance their careers. A well-made LinkedIn profile with plenty of connections is a great way to appear professional to potential employers.

6 Ways A Blog Can Improve Your Company’s Reputation

If you’re running your own business, writing a blog is probably the last thing you have time for. Yet this simple promotional tool can help more than you think. A professional blog gives customers a way to learn more about you; it can add a personal touch to your image that sets you apart from other companies.

At Reputation Defender we encourage all our clients to use blogging as a reputation building tool. Any individual can improve their online profile with a professional well-written blog, but for a business this is even more important. Brand development is all about defining yourself online, and there’s no better way to do this than by creating genuine content. Unlike direct advertising, blog posts can draw in people interested in a variety of topics, and help show the company is committed to more than profit.

The good news is you don’t necessarily have to write the blog yourself.

You can delegate the job to a lower level marketer with a talent for writing, or even outsource it to a company that specialises in professional writing. Just be sure to proofread the finished posts and check for style or content that doesn’t fit with image you want to present.

The Advantages of Blogging

Here are 6 ways a blog can help your company:

  • Be Your Customers’ Best Resource – Some people visiting your website know exactly what they want and are prepared to purchase right away. Others have questions. Maybe they already bought the product and want to know more about it. Maybe they have a future purchase in mind and want to educate themselves before they make a decision. If customers know they can find answers on your blog, it will keep them coming back to your site.
  • Boost Rankings – More people visiting your site will generate more traffic and this will improve your rankings with Google and other search engines. Getting your website at the top of the search result page for your brand is the goal of any ORM campaign and blogging will help accomplish this.
  • Increase Revenue – Every time someone clicks on your website is another chance to gain a new customer. New customers who keep coming back to read your blog are likely to turn into long term clients. This all adds up to a sustained increase in profits.
  • Create Shareable Content – Blog posts can be shared across all the company’s social media pages, keeping them up-to-date and generating interest and traffic at the same time. Ranking these results is important, since they help to fill up the first page of a targeted search and push any negative stories or reviews onto later pages.
  • Build Credibility – Blog posts can also be republished on LinkedIn’s Pulse platform, one of the most important resources for professionals on the web. Over time, this will increase the company’s influence and standing within the industry so that smaller business start linking to your site.
  • Create a Socially Responsible Image – A blog is a good place to share why you decided to start your company and what your goals are for the future. You can tell customers what goes on behind the scenes and post updates on any charity work the company is involved with. Regular inspirational messages resonate with people emotionally and keep them coming back to read your blog and learn more about the company.

Don’t make the mistake of thinking that a company blog is just a frill. It is a worthwhile investment which will help to build the company’s reputation and generate long term positive relationships with customers.

How to Turn Negative Reviews Into an Asset

The importance of customer generated publicity is growing all the time. According to a 2015 survey by BrightLocal, 92 percent of people use online reviews to learn more about a product or service, up from 88 percent only a year before. More and more people now base their buying decisions on comments from other customers, so it’s vital that businesses have numerous reviews left by genuine clients.

At Reputation Defender we work with companies to manage their reputation and create positive online content. There is nothing more valuable than testimony from a satisfied customer, but unfortunately not all reviews will be positive. Every business will face negative comments from a dissatisfied customer at some point, so it’s not a matter of if but when. Business leaders need to be ready with a plan in place to deal with negative publicity when it appears.

Stars are Important

Star rating is the number one factor that consumers use to judge a business, so a one or two star rating can really hurt a company that doesn’t have many reviews. On the other hand, it will be much less noticeable if there are already a high number of four or five star reviews. Surprisingly, a few unenthusiastic comments can actually help. Customers will tend to question the reliability of the reviews if each one has a solid five star rating.

Making Reviews Work for Your Company

Here are six steps to make reviews work for you company:

  1. Be proactive about customer service – Handling dissatisfied customers before they have a chance to leave a review is the most effective way of preventing negative comments. Online rants often come as a result of customers feeling ignored or overlooked, so if something occurs to disrupt normal service, or you know a customer is unhappy, make sure compensation is offered. A coupon, a discount on a future visit, or even a full refund can be worth it if it keeps the company’s reputation intact.
  2. Make it easy to leave a review – Generating a high volume of reviews is the best way to ensure a four or five star average. If you focus on excellent customer service, most people will have a positive experience and be happy to leave a testimonial, but they may not think about it unless you remind them. Send out review invitations by email, or on a receipt. Offer prizes or contests for people who leave comments. If you have regular customers, don’t be afraid to ask them directly.
  3. Set up an alert – Even with your best efforts, there will always be some negative reviews. Register for a Google Alert, so you will know right away when someone leaves a comment about your business, negative or positive. This will give you more time to read and respond to the comment before it has a chance to go viral.
  4. Respond appropriately –Mature responses show you can take constructive criticism and help to convince other readers that you’re not the one being unreasonable. Address the issue directly, apologize and explain what has been done to fix the problem. This makes readers feel you listen and are trying to improve. It’s also important to respond to positive reviews, so everyone leaving a comment knows they are appreciated.
  5. Take executive action when necessary – Responses that come from high-level management will always be more effective. Not every executive has time to respond to reviews regularly, but just a few comments a month will show feedback is taken seriously.
  6. Track your statistics – If you practice good customer service and encourage reviews, you should get four or five stars from approximately 85 percent of your customers. Many customers distrust reviews that are entirely positive, so don’t make this a goal. Welcome some negative comments, but respond appropriately and try to make sure a similar situation doesn’t occur again.

New Year’s Resolutions To Shake Up Your SEO

This year, instead of making that yearly resolution to eat better or go to the gym three times a week, consider resolving to update your SEO practices. Google tweaks its algorithms all the time and if you’re not already using the most up-to-date practices, it will get harder and harder to rank your site on a relevant SERP. At Reputation Defender, we help our clients build and maintain a positive online profile, whether they’re administrating a business website or trying to get ahead in a competitive field.

Updates to Shoot for in 2017

Following is a list of SEO update recommendations that will become even more important in 2017:

  • Switch to Secure Protocol – HTTPS has been a ranking factor for a while, however users viewing a page that has not moved over to HTTPS will soon see a pop-up warning that the site is insecure. Not the kind of thing that makes one want to browse further. A secure protocol also offers more protection from hackers and man-in-the-middle attacks, so everyone’s data will be safer.
  • Go Mobile – 2017 is the year to go mobile. Sites using Accelerated Mobile Pages (ACP) load just as easily and are just as readable on a mobile as a laptop. Google has been promoting this type of content with a lightning symbol as far back as 2014, but at this point it’s an absolute must. More and more people are accessing the internet via their smart phones and 85 percent of mobile search results are optimized in this way. If your site is not modified for ACP, you’ll be missing out on a large chunk of internet traffic.
  • Stop Mobile Pop-ups – Pop-ups are often considered a necessary evil; we know readers hate them, yet for many sites they provide valuable advertising revenue. Google will soon begin penalizing sites that load pop-ups in mobile format. According to Google, pop-ups or “interstitials” provide “a poorer experience for users”, especially “on mobile devices where the screen is smaller”. Pop-ups or stand-alone interstitials that cover content must be dismissed before entering a site or both will be targeted. This also includes interstitials that cover the top part of the page “above the fold”.
  • Optimize Tags and URLs – Most site administrators should already be doing this, but for anyone who’s not, it’s going to start mattering more. A URL and title tag should promote the site and target a key term, but now they also need to be easily readable on a mobile screen.
  • Compress Images – Load speed has always been a ranking factor, so if you’re not using compressed pictures, it’s probably already hurting your site’s ranking. However, with mobile devices being an increased, key platform this year, the impact is likely to become even more noticeable.
  • Focus on Content – Google’s algorithmic changes continue to fine-tune a formula that will select content that is interesting and useful for readers, so writing great content is still a number one priority. Improving the overall quality and effectiveness of your site now will effectively help in the long term, rather than having to learn how to trick each new algorithm in the future.

A Quick Guide to Safe Online Christmas Shopping

Christmas can be a stressful time for parents trying to manage their work schedule whilst attempting to find the latest must-have gift for their child at the same time. Many busy parents take to the internet to purchase what they need quickly and easily with only a few clicks. Internet shopping has many advantages in terms of convenience, yet products found online are notoriously less safe and may not always be what they claim. Security oversights during internet shopping can allow hackers access to financial details and sensitive personal data that could ruin your reputation. If you’ve experienced reputational damage, Reputation Defender’s ORM services will help, but it is a good idea to have security measures already in place.

Christmas Safety Tips

Here are 6 important guidelines that will help to make your online Christmas shopping safe and hassle-free:

  • Research the product – Go to a store and check out the product, or watch a video that shows it in action. For electronic products, verify that the voltage fits within standard safety recommendations and has a plug adapted for the country where you live. Check that the online product is made by the original manufacturer and is not a cheap knock-off that may break easily or be unsafe.
  • Verify the site – Buy from legitimate, well-known dealers as much as possible. If you’re working with an auction site, check the seller’s record and reviews. Don’t fall for a con-scheme. If a bargain seems too good to be true, it’s likely not the real thing. If a seller claims to have a popular product that is out of stock everywhere else, it may very well be a fake or not even exist. Don’t pay more than the going price to get something that is unavailable elsewhere.
  • Check payment security – Use a credit or debit card if possible so there’s a record of the transaction and the bank can help you to dispute any irregularities. Double-check the security protocol on the site. HTTPS signifies that a site is using encryption or in some browsers the address bar may appear green. A padlock sign should also be visible on the pop-up payment window; however if the padlock is built into the page itself, it’s likely a fraud, so stay away. When buying directly from an individual seller, use a secure online service such as PayPal rather that transferring money directly into a stranger’s bank account.
  • Save receipts – Save the emailed electronic receipt or order confirmation at least until the product arrives. This will help you to dispute any problems or failed delivery.
  • Double check purchases – When the product arrives, open the box and make sure all parts are included and it is indeed what you ordered. If there’s a mistake, it is important to catch it early, rather than Christmas morning when the children will be disappointed and toys may end up being damaged before you can return them.
Beat the Rush

Online shopping is even harder if you wait until the last minute, so make sure to plan ahead. Remember, everyone is busier at Christmas. Delivery times may be extended and stock may not last as long as was anticipated. Get written confirmation that your package was shipped and track its progress so you’ll know ahead of time when to expect it.